Keynotes & Seminars

How to Train our Clients to be Nicer and Respect Us

When everything goes well, things are easy. Relationships and character are tested and their true natures are revealed in times of trouble. However, the right actions before and during "the storm" can actually strengthen any relationship.

Trust is the foundation of any long-term and successful relationship. The question is: How do we build trust with our clients and ensure a positive relationship in times of trouble?

7 Ways S/He says: “No, thank you. I don’t want a promotion.”

It’s easiest to blame the sun, moon, and rain for not advancing as fast as expected. However, is it really them? Or do we at times sabotage ourselves?

Lacking presence, sidelining yourself, “just wanted to”, competing for the cutest nickname, showing off Friday night closet, or diluting other’s success – whether it’s innocent ignorance or not, it’s still punishable by stagnation.

Competition is already hard enough – stop sabotaging yourself and get the promotion.

Working the Room with Executive Presence

I sing because I am happy. Well, according to research it's actually: I am happy because I sing. Being aware of one’s body language and how to use it to use it to our advantage is the icing on the "networking game" virtual cake. This workshop will focus on providing tools for pre-networking prep, how to get in and out of a group/conversation, preventing and handling etiquette blunders, and how to avoid professional mine fields.

But first, we'll focus on getting our mind and body language ready.

E-tiquette: (cell) phones, emails, texts

It’s very true that the first impression is a lasting impression and that we only get one chance to make a first impression. Hence, most of us put a lot of effort into creating a solid first impression – in person. Nowadays, however, the first impression phase has extended to first email, cell phone, and text interactions. Knowing the do’s and don’ts of E-tiquette will ensure that we finish our first impression on a strong and positive note.

“Bye Bye 😊” – I meant: “Good bye”.

It’s not personal – it’s cultural

What makes a savvy global communicator? Cultural sensitivity is integral to building lasting, positive relationships with people from anywhere in the world. Understanding how culture influences an individual’s style of communication, perception of time, and the importance of rank and hierarchy will help us to maneuver this potential mine field by changing our own style accordingly. This will make the world feel like home, and make the world feel at home with us.

These are the makings of a savvy global communicator.

Wake Me Up When It’s Over

Let’s face it. Some topics are just plain boring. Understanding how to engage an audience and keep their attention despite presenting a boring topic will leave the presenter exhausted, but it will ensure that the information and presentation are well-remembered by the audience.

Understanding the perfect balance between play and focus is the key to an informative and memorable presentation.

Stage presence is practiced. Storytelling is learned. Being remembered is earned.

“Fork left, Fork right.. Who cares?”, said the guy who never received a promotion.

Ever wondered why you didn’t get a promotion? A job? The contract?

According to the books you did everything right. You turned in your proposal. Showed all your technical skills. You even went so far as to wine and dine your client hoping to further connect over a tasty meal.

Dine yourself to your next promotion.

Cultural Ignorance – The Pathway to the Therapist

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What Others Say

"Just a short note of thanks for your outstanding presentation yesterday for our MTC Entrepreneur Club. You drew one of the largest (if not the largest) attendances we have had!!! Everyone was responding to your cues, all were listening, and your points being made on first impressions, dress code, body language, and manner of speech were right on target."

J. Tom Ledbetter

Jr. Associate Vice President
Center for Entrepreneurial Success & Community Engagement
Midlands Technical College

"Engaging. Enthusiastic. You just can’t doze off on her. Gisela knows how to keep the audience engaged and focused. Her enthusiasm will keep you captured from start to finish. We received raving reviews from our students about her presentation. Her ability to connect to a variety of personalities and cultures is a true gift. Gisela did an awesome presentation to our students at our Financial Literacy Workshop... Thank you!"

Guohua Ma, Ph.D.

Associate Professor of Finance
Department of Business Administration
South Carolina State University

"Your talk was wonderful, and the amount of energy you brought really kept the students energized during your session. Our students survey reports you as one of three Most Influential Speakers and Favorite Speakers of the Week."

Antonio Riley

Department of Education Associate
SC Chamber of Commerce

"Wow. I never thought a class on etiquette could be interesting. Gisela presents the material in a way that captures the attention of an audience leaving them wanting more. She then amazes you with her attention to detail. Finally she tells you what you need to hear to better yourself in a manner that is firm but caring. Keep doing what you are doing. Many thanks to you."

Abraham Lewis, CESP

Case Manager
Midlands Homeless Alliance/Transitions

"I enjoyed your presentation at the Brown Bag Lunch by the Center for Women.

I especially liked the advice for entering a room; “I am here. I belong here.” That self-confidence leaves a good first impression!

Thank you again for sharing meaningful information."

Trudy Mercy Brown

Realtor, CNAS, CNMS
ERA Wilder Realty