12 Ways to Sabotage Your Emails

Nowadays, Business etiquette goes beyond just shaking hands. It includes email, telephone etiquette, and social media etiquette.

Once upon a time, people used to pick up the phone and call – now, we all just send a quick email.

Want to send emails which make everyone roll their eyes or make you seem incompetent? Feel free to ignore the following pointers:

  1. Always put a topic in the “subject” box.
  2. “Hello Lovely”, “Hi”, “Hey there” – should only be used if you know the recipient very well! In business settings use: “Good morning/afternoon”, “Dear Mr./Ms.”
  3. Use appropriate business language, proper spelling, grammar, and punctuation.
  4. Do not use all UPPER CAPS. WHY ARE YOU SCREAMING?
  5. Using 🙂 :))))) :)))))))))))))))))))) !!!!!!!!!!!!!!!  ???!!??!?!?!  – is not professional.
  6. Avoid abbreviations such as TTYL, HYD, TGIF, L8
  7. Emoji take over the world – but, they are inappropriate in a business email.
  8. Make it easy on your recipient’s eyes: Use the standard font and size. Keep your background simple – It is hard to read on a colorful background.
  9. Remember that e-mails are not confidential – unless stated.
  10. Reply All – only if really everyone needs to read your answer.
  11. Unless invited to first name basis – always address a person using Mr. or Ms.
  12. Emails do have a “voice” – make sure to keep it friendly. “I hope you had a great weekend”, “I wish you a wonderful day”, “I hope this note/email finds you well” – those few extra seconds will ensure your email has the right tone.
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Posted by

Gisela Klöss

Gisela conducts interactive workshops for companies and organizations interested in ensuring that every member exudes the highest level of professionalism and intercultural awareness. She assists teams in developing a culture which prevents conflict and fosters growth and individual appreciation. 

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